The IT structure at Ad.X lacked predefined standards and centralised IT management and was therefore unstructured. There was no automated patch management and no monitoring. The hardware was now outdated and needed to be replaced and the servers moved to the cloud.

In future, all IT services were to be obtained from the cloud in order to optimise the performance of the "Verlagsmanager" industry application and provide optimum support for mobile working and working from home. Previously, there was no client management - each workstation was set up individually.

• Users and clients: 15

• Service Level Agreement in accordance with our Operation Care service for infrastructure and network

In order to future-proof Ad.X's IT infrastructure, Baggenstos conducted a comprehensive workshop to define the objectives and plan the Azure Landing Zone. This also included the implementation of efficient unified device and client management for the centralised administration and security of devices. The following solutions were also implemented:

• Cloud-based industry application: the "publishing manager" is an important application for Ad.X. This was moved to the Microsoft Cloud to offer better performance and accessibility.

• Modern network and WLAN: A new network and WLAN were set up to ensure faster and more stable connections.

• Internet-based telephony: Landline telephony has been switched to Microsoft Teams telephony to simplify communication.

• New file management with Microsoft Teams and OneDrive:
  • The file servers have been replaced by Microsoft Teams, which has significantly improved collaboration and file management.
  • The personal data of all employees has been migrated to OneDrive for Business so that they can access it anytime, anywhere.

• Increased security: Security measures such as Microsoft Defender and multi-factor authentication (MFA) were implemented through an additional security baseline.

• Client rollout services: New workstations can be set up quickly and uniformly.

Due to the renovation of the office space, solutions had to be found to optimally support working from home. One of the biggest challenges was integrating the "Publishing Manager" application into the new cloud environment.

Using this application via VPN was initially very slow. By implementing Azure Virtual Desktop as a remote application, this problem was solved so that employees can now work remotely.

Thanks to the new solution, employees and business partners can communicate faster and more securely. The clients are now installed automatically within 60 minutes, which used to take a whole day of manual labour.

Operations are now standardised and all IT services come from a single source, which simplifies and increases security and availability for Ad.X. Employees can now work from anywhere, which was previously only possible in the office. Thanks to Azure Virtual Desktop - Remote App, the publishing manager now runs stably and efficiently.

With Baggenstos' managed services, such as ServiceDesk and monitoring, the company has constant support and monitoring to proactively identify and resolve future challenges.

Ad.X was looking for a competent Microsoft partner and found one in Baggenstos. The innovative and solution-orientated proposals were convincing and led to a pleasant collaboration.

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