Baggenstos

Customer profile

The most important motivations for FILTROX AG's outsourcing project were the modernisation and standardisation of the ICT infrastructure, the improvement of communication and simplification of global collaboration within the teams as well as the relief of the internal IT team.

FILTROX AG has been in business for over 75 years. It is a leader in depth filtration for the filtration of high-quality liquids. As an expert in the development and manufacture of complete solutions for Swiss quality products, FILTROX stands for a wide range of applications in the life science, frying oil, chemical / industrial and food and beverage segments. The company operates globally and offers its customers a complete range of products and technical support to optimise filtration processes. FILTROX AG currently employs 350 people at 8 locations.

We were able to realise the set goals with a hybrid cloud infrastructure and our Operation Care operating model in around six months. For FILTROX, the existing on premise Windows Server and SQL databases were migrated to Azure via Rehost Windows/SQL to Azure.

Peter Keller, CFO, and Nicolas Schwarzenbach, IT Manager, believe that the company has been on a good course since the implementation and, after the first few months with the new ICT solution, are very positive.

Nicolas Schwarzenbach (IT-Manager)

"With Baggenstos, we are on the right track to advance digitalisation in our everyday business. A particular plus point is that we can now access our applications and data from anywhere and work much more mobile and efficiently. With the new operating model, we have completely new internal possibilities.“

Facts and figures

Starting point and objectives

Modernising the ICT infrastructure, improving communication and collaboration as well as relieving the IT teams - these were the main motivations for FILTROX's transition and outsourcing project. As a global provider of innovative filtration processes, the step into Office 365 and Azure Cloud Services was a logical step to advance the digital transformation processes of the Filtrox Group.

Solution

A hybrid cloud infrastructure based on Microsoft Azure and Microsoft Office 365 now ensures smooth processes and improved communication.

- Transition of ICT services from traditional data center provider to Office365/Azure (Switzerland North/Western Europe).
- Standardization of Windows 10 clients and worldwide rollout with Intune/Auto-Pilot
- Replacement of TVA (traditional telephone exchange) by Teams Enterprise Voice with direct routing
- Operational support through our Managed Service Operation Care

At the same time, the previous traditional telephone exchange (mail, collaboration and voice over IP telephony) was replaced by Office 365 with Microsoft Teams. The licensed Cloud Solution Provider model (CSP) enables billing per month and user. This leads to cost optimization, as it can be adjusted to changes in the number of users at any time. The migration of data and applications to the new platform took place without interrupting daily operations.

All users can now access the central company data and applications at any time and from anywhere. The logon to the company network takes place with the cloud solution Azure AD Connect.

In the course of the solution, Windows Server and SQL Services were moved from onprem to Azure or made available again as PAAS (refactor).

Results

Operation is now handled by Operation Care and in collaboration with the local IT team. FILTROX AG can thus access a specially tailored external ICT department at a fixed price. The services include:

- ICT strategy consulting at management level to support the digitalization process
- Monitoring, system maintenance and support based on Azure Log Analytics, Automation and Monitor
- Service desk, 2nd and 3rd level support and continuous development of ICT services

Thank you very much for the great cooperation!

We at Baggenstos are pleased that we were able to successfully implement the project and that all FILTROX employees can now carry out their daily tasks with the help of modern communication. A big thank you goes to the management of FILTROX and all employees involved in the project for the trust and the productive and open cooperation.

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