Following data loss due to a ransomware attack, the Spicher joinery needed a comprehensive renewal of its IT landscape. The modernization also had to focus on viable security solutions.  The goal was to implement a solution that would also withstand the increasing demands on modern communication and IT security in the future. Our Managed Services with the Operation Care model provided the optimal basis for modernization into a New Workplace.

With the introduction of Office 365, internal and external corporate communication for Schreinerei Spicher AG was taken to the next level. In part, old desktop PCs were also replaced with new notebooks in this context. With the introduction of Intune and MFA, Spicher AG now also has a new security solution that meets current requirements. For regular backups of internal and sensitive company data, we implemented the backup solution with Veeam. Finally, the project was successfully completed with the transfer of the previous IT organization into an OCV.

With the implementation of the "New Workplace" project, IT security was significantly increased. On the other hand, new IT processes were introduced and existing ones were significantly simplified. This is particularly noticeable in the areas of procurement, staging, SW distribution and ticketing. The shortening of communication channels has increased productivity in the core business.

What was challenging about the project was that no IT documentation existed.

Take advantage of our offer and benefit from IT operation and support at a fixed price with our Operation Care. Create added value for your company. Hand over the support and operational tasks of your IT organization and instead drive innovation with added value for your business.

Your benefits with Managad Service Operation Care at a glance:

Support Services: 

- Privileged access to service desk and ticket system with incident management according to SLA.

- Client and user management

- Hardware Repair Service

- Prioritized access to 3rd level support and engineering

Operational Services

- Privileged access to service desk and ticket system with incident management according to SLA

- Client and user management

- Hardware Repair Service

- Prioritized access to 3rd level support and engineering

Optimization & Organization

- Single point of contact through dedicated service manager

- Monthly reporting

- Continuous improvement process

Learn more about our ► Operation Care here.